Alberto Rodriguez
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Recent activity by Alberto Rodriguez-
Do I need a referral for my telehealth appointment?
We suggest you review your insurance policy requirements, as each insurance plan has their own set of specific guidelines. For example, if you currently require referrals to see a specialist, you ...
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Will I be charged a co-pay for my telehealth appointment?
Yes. Regular office visit copayments and coinsurance will apply for telehealth.
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Will I be charged for a visit if I have technical issues and my appointment does not happen?
If your visit does not take place, you will not be charged for the appointment.
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How can I pay my telehealth bill?
Your bills will be available in the billing section of ZenHealth.com or via "Pay a bill" in the ZenHealth app.
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Is my telehealth appointment covered by my insurance plan?
New and established patient telehealth visits are currently covered. However, we always suggest you verify this information with your own insurance company.
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How do I know if my doctor participates in telehealth appointments?
Providers will display "virtual visits available" in their profiles on ZenHealth.com or from our ZenHealth app if they are currently accepting telehealth visits.
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What devices can be used for a telehealth appointment?
You can use any device that has access to your email (a phone, tablet or computer) to attend your telehealth appointments. You may have to download the ZenHealth app to your mobile device. Follow t...
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How can I test my connection?
In the ZenHealth app, tap My appointments and select Start your visit to test your connection. On a computer or mobile browser, log in and select Start your visit to test your connection. (If you’r...
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Can two people access the telehealth appointment from different locations?
Only one device can access a telehealth link. If you need to have someone attend the appointment with you, they should be sitting beside you so they can see your screen and the provider can see and...
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When will I be able to join my telehealth appointment?
You can join your meeting up to 15 minutes before the scheduled start time. If your provider is not available, you will be placed in a virtual waiting room until they arrive.