Alberto Rodriguez
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Recent activity by Alberto Rodriguez-
What if I have difficulties accessing the telehealth visit?
Contact our support team at (888) 123-4567. If our team is unable to resolve the issue, contact your provider’s office.
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What happens if the visit fails?
If the visit fails, the provider will attempt to reconnect the session with a link to a new visit. If still unsuccessful, reach out to your practice to schedule a new visit after the problem is res...
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How does the telehealth visit work?
Your health care provider will either email or text you a link based on your indicated preference at the time of scheduling. After clicking the link on your mobile device or computer, you can acces...
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How do I know if telehealth (virtual visit) is right for me?
Contact your doctor’s office to see if you are a candidate for a telehealth visit.
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Can I participate using a cellular connection?
For the best telehealth experience, we encourage you to use a Wi-Fi or internet connection. In certain situations, visits may work on a cellular connection.
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Do I need to see my provider in person before I make a telehealth visit?
You do not have to see your provider in person before you can attend a telehealth visit. Your telehealth visit can be your first encounter with a provider.
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Can I book a telehealth appointment for my child?
Yes. You can book a telehealth appointment for any dependent.You can book a telehealth appointment for your child or any dependent. When booking the appointment, be sure to provide the same email a...
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Can I use my tablet for my telehealth appointment?
You can attend your telehealth appointment from any device that has access to your email. When you book a telehealth appointment, you will receive an email with your appointment information and wil...
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Can I request a telehealth appointment on the ZenHealth.com site?
You can request a telehealth appointment on ZenHealth.com by checking the "I am interested in a virtual appointment" box on the "Request an appointment" page. You can request a telehealth appointme...
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Can I book a telehealth appointment on the ZenHealth app?
Yes, you can book a telehealth appointment via the ZenHealth app. If you prefer to speak to someone to request a telehealth appointment, call (888) 123-4567.