Alberto Rodriguez
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Recent activity by Alberto Rodriguez-
What number do I call for questions about my telehealth appointment?
If you have technical questions regarding your telehealth appointment, you can reach ZenHealth support at (888) 123-4567. If you have a clinical question, please contact your provider's office dire...
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What browser should I use when I launch my telehealth visit?
When launching a visit from a desktop and/or Samsung device, we recommend using the Chrome browser for best results. When launching from an iPhone, we recommend using the Safari browser. When launc...
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If I book a telehealth appointment for a dependent, do they need their own ZenHealth account to access the appointment?
No. Minors cannot create their own ZenHealth account, so provide your email address when booking an appointment and the scheduled appointment will display in the ZenHealth app. If the dependent is ...
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If I book a telehealth appointment for a dependent (child, other family member, etc.), how can I access the appointment?
As long as the email address provided during the booking process matches the email address for the ZenHealth app, your dependent's appointment will appear under "Upcoming appointments" with your de...
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How can I reschedule my telehealth appointment?
You can reschedule your telehealth appointment by calling (888) 123-4567. Once rescheduled, you will be able to view and access your appointment in the ZenHealth app.
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Can I use the ZenHealth app to attend my telehealth appointment?
Yes, you can view and attend some scheduled telehealth appointments directly from the ZenHealth app. Look for your appointment in the "Upcoming appointments" section. You can check in up to 15 minu...
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Can I use my computer for my telehealth appointment?
You can attend your telehealth appointment from any device that has access to your email. When you book a telehealth appointment, you will receive an email with your appointment information and wil...
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Are there resources to assist me through the telehealth process?
Yes—our user guides can help you prepare for your virtual visit, get started on a mobile device or attend your appointment from a laptop/desktop.
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What technology do I need to participate in a telehealth visit?
You can use a smartphone (iPhone or Android), tablet (iPad or Android), laptop or desktop computer. You must have a strong Wi-Fi or internet connection for the best possible visit. If you use a lap...
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What platform does ZenHealth use to conduct telehealth visits?
ZenHealthl uses Zoom, which enables patients and providers to connect through video conferencing. The technology is a cloud-based telehealth solution that is secure, encrypted and HIPAA-compliant.
