Barcode Scanner Common Issues

Description

Occasionally you may encounter issues using the barcode scanner. Here are some of the common problems and how to resolve them.

No Beep Sound From Barcode Scanner When Scanning: This indicates a physical problem with the barcode scanner or label.

Barcode Scanner is Faulty: Faulty scanners must be reported to the care home manager or IT team so that they can be re-set / reconfigured or so a replacement can be purchased.

Defect in the Barcode: If the barcode on the pharmacy label appears to be of poor quality, e.g. if it is blurred or has a defect/line through it, this must also be fed back to the store team and a manual process applied.

Placement of the Barcode:

• Barcode on small or curved items should be applied using a flag label.
• Barcode needs to be as flat as possible in order to successfully scan and should not go around the corners of boxes.
• Continued concerns relating to the position/placement of the barcode must be escalated to your Boots store.

Beep Sound Heard But Resulting In Error Messages:

1. Error Message Invalid Bar Code(s) in Med Round.
2. Error Message Unrecognised Barcode in Monthly Check In / Interim Check In / Drug Disposal.
   • The item scanned is incorrect or the barcode on the item has been scanned instead of the barcode on the dispensing label.
   • New data containing recent barcode has been rejected.
   • If all of the above issues have been ruled out it may be that the store have not provided the correct barcode.
   • This must be escalated back to your pharmacy and manual process applied.