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Product Information
Summary of product characteristics, package, and labelling
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Sample Ordering
Introducing an easier way to order pharmaceutical samples!
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Billing
Get assistance with your billing questions!
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Search above, or browse through the topics below to find answers to your questions
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Patient Specific Queries
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Dosette Box Queries
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Medicine Care and Review
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Product Information and Shortages
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Billing
- Cost Estimates
- What if I have questions or don’t understand a cost estimate?
- What if I’m unsure about which specific type of service or procedure to select from the self-service estimate tool?
- How can I find out how much a service or procedure may cost?
- Billing Questions
- How do I request an itemized bill?
- What should I do if I receive an unexpected bill for a service I did not know was out-of-network?
- I didn’t visit a hospital. Why is there a hospital listed on my bill?
- Why did I receive more than one bill for a single visit?
- Can you help me understand my bill?
- How can I find out how much a service or procedure may cost?
- Paying a Bill
- Why don’t I see my bill online?
- How do I pay a bill for someone else, such as my child or parent?
- How can I tell if my payment was received?
- How do I change or edit a payment plan?
- How do I create a payment plan?
- Can I pay a bill without creating a ZenHealth online account?
- Financial Assistance
- I was approved for the Financial Assistance Program in the past, but I need more medical care. What should I do?
- What happens if my financial assistance application is denied?
- I have completed an application. Now what?
- What charges are not covered by the Financial Assistance Program?
- If I apply for financial assistance, is this information made public?
- OK, I meet the income requirements. What else does ZenHealth look at when reviewing my request for financial assistance?
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Insurance
- Insurance
- What should I do if I receive an unexpected bill for a service I did not know was out-of-network?
- What is coinsurance?
- What is a deductible?
- What is a copay?
- I was injured at work, but I’d rather not file workers’ compensation. Will my own insurance plan cover the cost of my care?
- I have insurance, so why am I getting a bill?
- Using your Account
- What should I do if I am having trouble logging in?
- I no longer want to receive emails from ZenHealth about when new features like booking appointments online are available. How do I unsubscribe?
- How do I manage the account of someone else I care for?
- How do I change or correct information that is part of my legal identity in my ZenHealth online account?
- How do I change my password?
- How do I change my email address?
- Creating your Account
- Why should I create an account?
- Why do you want to know what I prefer to be called?
- What if I don’t receive a confirmation email to verify my email address?
- How old do I have to be to create an account?
- Does a verification impact my credit score or credit history or credit report?
- Does ZenHealth store, share or use any of the information contained in my credit report?
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Appointments
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Telehealth
- Booking/Scheduling
- Do I need to see my provider in person before I make a telehealth visit?
- Can I book a telehealth appointment for my child?
- Can I use my tablet for my telehealth appointment?
- Can I request a telehealth appointment on the ZenHealth.com site?
- Can I book a telehealth appointment on the ZenHealth app?
- How do I book a telehealth appointment?
- General Telehealth
- What technology do I need to participate in a telehealth visit?
- What platform does ZenHealth use to conduct telehealth visits?
- What if I have difficulties accessing the telehealth visit?
- What happens if the visit fails?
- How does the telehealth visit work?
- How do I know if telehealth (virtual visit) is right for me?
- Getting Started
- Are there resources to assist me through the telehealth process?
- Preparing for an Appointment
- How do I know if my doctor participates in telehealth appointments?
- What devices can be used for a telehealth appointment?
- How can I test my connection?
- Can two people access the telehealth appointment from different locations?
- When will I be able to join my telehealth appointment?
- What number do I call for questions about my telehealth appointment?
- Telehealth Billing
- Why didn't I receive my email regarding my upcoming telehealth appointment?
- What types of appointments can I book via telehealth?
- Do I need a referral for my telehealth appointment?
- Will I be charged a co-pay for my telehealth appointment?
- Will I be charged for a visit if I have technical issues and my appointment does not happen?
- How can I pay my telehealth bill?
- Troubleshooting a problem
- I have checked in to the virtual waiting room, but the provider did not join.
- What should I do if my visit is starting in a few minutes, but I cannot start my telehealth session?
- I have tested my connection and cannot get it to work for my telehealth visit. What do I do?
